With recent mobile network outages affecting Vodafone, EE, and others across London, many users have found themselves unable to make or receive calls. This article outlines what you can do during such disruptions and how Teams Voice can help reduce your reliance on mobile networks.
What’s Happening Right Now?
As of 24–25 July 2025, major UK mobile providers including Vodafone, EE, BT, and Three have experienced widespread outages.
https://www.bbc.co.uk/news/articles/cnvmvqrnq7go
https://www.techradar.com/news/live/vodafone-ee-o2-outage-july-2025
Reports peaked around midday on 24 July, with thousands of users unable to make or receive calls—particularly in London and Manchester. While some services have been restored, intermittent issues continue for many customers.
You can check live updates and service status here:
Immediate Steps You Can Take
If you're affected by a mobile outage:
- Switch to Wi-Fi Calling: Most smartphones support Wi-Fi calling, which routes calls over your internet connection instead of the mobile network.
- Use Messaging Apps: Apps like Microsoft Teams, WhatsApp, or Signal can be used for voice and video calls over Wi-Fi.
- Check Provider Status Pages: Vodafone and EE both maintain live network status pages and post updates on social media.
How Teams Voice Can Help
Microsoft Teams Voice is a cloud-based telephony solution that integrates with Microsoft Teams, allowing you to make and receive calls using your business number—without relying on your mobile provider.
Key Benefits:
- Resilience: Calls can be made over any internet connection, including Wi-Fi or wired networks.
- Device Flexibility: Use your laptop, desktop, or tablet to make calls if your mobile is down.
- Business Continuity: Maintain communication with clients and colleagues even during mobile outages.
If your organisation already uses Microsoft 365, Teams Voice can be a seamless addition to your toolkit. It’s especially useful for hybrid or remote teams who need reliable communication regardless of mobile network status.
Final Thoughts
Mobile outages are inconvenient—but they don’t have to bring your work to a halt. By using tools like Teams Voice and staying informed, you can keep communication flowing even when your mobile provider is down.
How can we help?
If you’d like to talk to us about how we can help your business grow through IT services—including Teams Voice setup and support—please contact us. We’re here to help you stay connected, no matter what.