Business IT Support tailored to demanding London clients
We deliver responsive business focussed IT support to London
We focus on clients who are based locally in London and the City. We don't make a distinction between supporting our clients remotely or being there in person when required, and we don't charge a premium for being there in person.
Because we focus solely on London businesses we can get to you quickly - all of our team are always in the area. We don't charge a premium for getting to you straight away whether it's an emergency on-site call out or just a face to face support visit. We can be with you in under half an hour, depending on location.
We support all London postcodes. We have an ultra-fast on-site response within the areas below though we are occasionally at the mercy of the Tube and London transport system.
We do not operate a "Platinum/Gold/Silver/Bronze" tiered service structure - we simply deliver unbeatable service and response times all of the time. Different service levels hide the fact that some companies are willing to not to work as hard if it's not worth as much to them.
| Postcode | Areas Served | Time to site (mins.) |
| EC1 | Angel, Barbican, Clerkenwell, Hatton Garden, Farringdon, Finsbury, Moorfields, St Luke's. | 30 |
| EC2 | Bank, Barbican, Bishopsgate, Broadgate, Cheapside, Guildhall, Liverpool St, London Wall, Moorgate, Old Broad St, Shoreditch, Spitalfields, Worship St. | 20 |
| EC3 | Aldgate, Billingsgate, Cornhill, Fenchurch St, Gracechurch St, Leadenhall St, Lloyd's, Lombard St, Monument, St Mary Axe, Tower Hill. | 30 |
| EC4 | Fetter Lane, St Paul's, Mansion House, Cannon St, Blackfriars, Temple. | 20-30 |
| WC/SE + | Fitzrovia, Holborn, Lincoln's Inn, Marylebone, Mayfair, Southwark and the London Bridge area are also within striking distance on either side of the city. We can serve any district in central or Greater London area. | 30-40 |
Real 24x7 IT support supplied by London support staff
The same local teams monitor, manage and support your IT systems 24 hours a day, 7 days a week. We don't outsource our support to anyone else.
Should your business need 24 hour on-site IT Support we can tailor each support package to your individual requirements, ensuring you get the coverage you and your infrastructure needs. If you don't need this level of round-the-clock support then you can rest assured that this isn't included in your IT costs by default, and is only applied on a case-by-case basis as required. All clients IT systems are monitored 24x7 as standard.
When you need us you get through to a qualified and helpful professional immediately. If we can't fulfil your request remotely we can be with you, under normal circumstances, within the timeframes above or at a time to suit you if you prefer the request to be scheduled for later. This isn't a 'Premium' or 'Emergency' support level - this is how we deal with every request, for every business we support.
Our Service Level Agreement is clear
Our SLA is straightforward and is backed by clear and unambiguously worded documentation. Even for low-priority or minor incidents we respond faster than most emergency or critical targets set by our competitors. These are some of the key benefits of our whole team being located within London and putting your team directly in touch with highly skilled IT support engineers as soon as possible. We guarantee everything we do.
Response times
Everything is agreed and documented clearly when we begin supporting your business. These are the human, not automated, timings where one of our engineers will get in touch to gather more information about the issue at hand, and begin working. We don't artificially queue requests to manage our activity levels and we don't employ administrative staff to triage support requests. These are simply the standards we publish and work to for everyone's benefit, and in practice ones that we exceed on a daily basis. Most often when you get in touch you get straight through to a qualified staff member who can help with no delay.
Typical response times (in minutes):
Issue severity | |||||
Fatal | Severe | Medium | Minor | ||
Item priority | 1 | 15 | 15 | 30 | 60 |
2 | 30 | 30 | 45 | 60 | |
3 | 60 | 60 | 75 | 90 | |
We create each SLA to your individual requirements taking into account your critical infrastructure and your key business requirements. We clearly detail our SLA and agree with you the priority of each item and the severity of the impact of any interruptions.