IT Service integration & IT support for IT Departments
We are judged very favourably by our peers
Some of our happiest customers don't really need us, and they know it.
We provide support to other IT professionals who trust our quality of work, way of working and ability to step in at a moment's notice and lend a hand with anything. We work collaboratively and respectfully and keep excellent records, making working across town, or across continents, straightforward and reliable.
When we started ten years ago we couldn't find systems good enough to support the way we wanted to work, and the traditional IT support processes were very supplier-centric and focussed on tightly ring-fencing what the IT support company was expected to do - so we created our own.
We didn't want the industry standard ticketing systems that deliberately restricted our workflow and throttled client requests in a way that kept us working to rule, artificially slowing us down behind the protective shield of a supplier-focussed "SLA". Or just any old client data platform that kept the bare minimum of records with the sole focus of charging our customers. We examined every area of our practice and applied thought, automation and creativity to make it easy to do the job well.
We developed our internal systems and processes to help us work to rigourous best practices, facilitated by knowledge sharing, excellent record keeping, sound technical managment, systems monitoring, secure client data management and intelligent troubleshooting. It didn't just make us more efficient than our contemporaries, or work better, or produce a higher quality of service. It has made us respected by our peers.
Supporting your current IT team
We can help out if you already have IT staff that are at full capacity and need a hand. We are able to assist during those busy periods with support work or project implementation, or sometimes to provide some extra expertise in an area your team may not be experienced in. We can provide IT consulting services that support your current team in a way that provides as much or as little support as required, as visibly and sensitively as appropriate.
We can also work with them to help tune-up your IT operations practices, providing an extra pair of eyes to ensure that your internal team gets the support it needs to work as well as it can.
Holiday cover can be an issue for smaller teams - we can provide team members for blocks of time to be available on-site to provide continuous support for your users.
Having an IT member on-site regularly can be an efficient and comforting resource. Team members can be schedued to be on-site in blocks of half-days, from a half day a month to several days per week should your activity levels warrant.
Supporting other IT Support companies
We are the choice of IT support for other IT support companies. Foreign IT support companies without a UK subsidiary requiring a local IT support presence for their domestic clients with a London base trust us to extend their support reach.
Our own tailor made Non-Disclosure and Non-Compete Agreement and superlative levels of service protect both the client and IT Support companies' interests. Wherever appropriate we can also white-label our services, ensuring the off-shore IT support company's brand and presentation remains intact, or we can work as usual taking direction from the local client, the IT support company or follow whatever control process is required.
Freeing IT software houses to do what they do best
Software houses, service integrators and other IT-intensive services organisations have one thing in common - they want to focus on what they do well, and not get distracted from their core activities.
They also expect the best in support services and know intimately how to tell if they are getting a good deal and good support. We take away the stress and labour of all non-core IT duties, allowing them to focus on the activities that matter most to them, and add to the bottom line. We also help support any infrastrucutre or services critical to their business model, advising and consulting as requested.
We fit right in
Whatever your requirements we can supplement your capability and be as much a part of your team as you need:
Permanent or regular on-site support presence
Acting branch IT Dept.
Extra IT manpower/holiday cover
Local support for multinational organisations
Local presence for foreign IT support companies
Additional resource for IT firms