IT Support satisfaction guarantee
We are confident that you will be completely satisfied with our service. For your reassurance we offer a risk-free guarantee on all of our IT Support work, not just as an "introductory offer", but for the lifetime of our relationship.
Everything we do for you, small or large, and all of our communications are tracked by our systems and if you have any reason to question any piece of work or are not 100% happy with the service you have received, then we can produce the supporting records instantly on demand for review and scrutiny. If there's any issue at all with us not delighting you with our service and support, and if there isn't a pretty good reason why we couldn't, then we take that piece of work off the bill. No questions, no quibbles.
Like most professional services companies, when working on a timecard basis we bill monthly in arrears, each month providing a clear breakdown of our activities and costs. You get to review the work we have done before approval, and we don't invoice our fees unless you are 100% happy and have approved and signed off on our work. We leave you completely in control.
WE RETAIN OUR CLIENTS THROUGH OUTSTANDING SERVICE AND SUPPORT.
When working on a fixed cost, unlimited support basis we keep exactly the same standard of records, and produce them on demand as well as providing a routine monthly summary of work.