24x7 IT Support and Server Support
We provide and maintain the reliable IT bedrock for your business
We constantly monitor and manage your servers, systems and network to ensure that you get the most out of your systems, that they remain reliable and that you understand how they can be developed to best serve you.
Data backups, routine systems maintenance and our immediate onsite emergency response guarantee that any unplanned disruption to your operations is minimised.
We can take over an existing infrastructure and give it a tune-up to ensure it is running smoothly and efficiently, and over time we can work with you to develop it as appropriate. We can build a new infrastructure tailored to your exact needs.
We operate a Helpdesk service which provides telephone and remote control support, with planned or unplanned onsite support visits as required. All of our staff are based in the City so we can be with you straight away when needed.
We have reassuring breadth of experience
We can support all operating systems and hardware. We support all versions of Microsoft Windows, Apple OSX, Linux, Cloud and Virtual systems, servers, telephony systems, routers, switches, firewalls, printers, print servers, email systems... large or small, there's been nothing yet we couldn't manage.
We constantly train and re-train, updating our skills across all of the most common technologies, and some uncommon ones too.
If anything requires us to be there in person and in a hurry we can be at your door within minutes during the working day, slightly longer during the night, assuming you are one of our London clients. We provide an outstandingly responsive service as standard.
When you contact us you get straight through to someone who can help. We don't operate a 1st/2nd/3rd etc. tiered 'holding' system. You get through to a qualified, experienced and well-trained person who can help immediately.
We can structure a bespoke working agreement supported by a clear and practical Service Level Agreement to ensure you have complete peace of mind and certainty over your systems' reliability and budgets, providing unlimited support to ensure your business keeps working.
We can also work on a timecard basis, shrink-wrapping your costs to the core of what you need and ramping up support as required.
We provide the systems and services you need as you replenish and grow
Whatever your requirements, we can keep you up and running. We can implement and support the complete range of services and infrastructure needed by the modern business:
Network & Server Support
PC & MAC operating system support
Immediate onsite response within EC2
Mobile device & remote worker support
Telephone systems setup & support
Internet connection setup & support
Wireless networking setup & support
Email systems setup & support
File server setup & support
Database systems setup & support
Printers & print servers