24x7 Systems Management, Monitoring and IT Support
Fully managed IT systems
We constantly monitor and manage your servers and network to ensure that they remain reliable and that they are developed to serve you as your needs evolve. We offer a comprehensive service delivered to best practices and with complete client oversight and regular reporting. We take care of every aspect of your ICT, including configuration, patching, monitoring and day-to-day administration.
Our immediate onsite emergency response guarantees that any unplanned disruption to your operations is minimised while data backups, routine maintenance, disaster recovery planning and implementing a resilient infrastructure ensures your data is protected and any downtime is minimised.
We work with you to develop your IT as appropriate, planning and implementing new technology solutions whether on premise, cloud based or a hybrid tailored to your exact needs.
Our state-of-the-art management applications enable us to remotely administer your network and enable us to identify and fix issues often before they even become visible to your end users.
We are qualified and experienced in a broad range of technologies
We support all versions of Microsoft Windows, Apple OSX, Linux, Cloud and Virtualised infrastructure, servers, telephony, routers, switches, firewalls, printing, mobile devices, email... We can support all operating systems and hardware.
All of our staff constantly train and re-train, updating their skills and certifications across all current technologies. We invest heavily in our engineers to ensure that each one has industry standard training and certifications and follows an annual development plan designed to ensure they receive balanced practical exposure as well as keeping their skills up to date.
Ultra-responsive on-site IT support
If anything requires us to visit your offices in person in an emergency we can be at your offices within minutes during the working day. We provide an outstandingly responsive service as standard.
When you contact us you get straight through to someone who can help. We don't operate 1st/2nd/3rd triage tiers - you get through immediately to a qualified, experienced and well-trained person who can help.
Each managed service agreement is flexibly tailored to you
We structure each working agreement around your individual needs, supported by a clear and practical Service Level Agreement to ensure you have complete peace of mind and certainty over your ICT's reliability and your budget, providing unlimited support to ensure your business keeps working.
We can also work on a timecard basis, shrink-wrapping your costs to the core of what you need and ramping up support as required for clients who are uncertain as to their requirements, require complete flexibility or who are cost conscious and want total control over their expenditure.
Whatever your requirements, we can keep you up and running. We can implement and support the complete range of services and infrastructure needed by the modern business.
Our 24x7 IT Support services: