Service Alerts

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UK mobile network operator, EE, again have encountered another major network outage this morning, affecting customers all across the UK.

Users started to experience 4G and 3G issues early this morning, with some reporting that they were unable to access any websites or applications that required internet access.

Down Detector, which tracks issues and outages in real-time, had more than a thousand reports of outages submitted by users.

According to EE, most of the outages were related to mobile internet connection.

Issues were reported all across the UK, including Edinburgh, Birmingham and London.


It is believed that EE has now fixed the issue that affected users being able to access the internet from their phones.

A spokesperson for EE stated “We’ve fixed a technical issue that affected mobile internet services for some of our customers this morning. All services are now being restored for our customers and should be back to normal soon. "We’d like to thank our customers for their patience while we fixed this issue, and we apologise for any inconvenience.”

On their Twitter, EE advised that users should reboot their phones if they are still experiencing issues.

Need for improvement

This isn’t the first time EE have had network outages, and with them being the country’s biggest 4G network, they will desperately want to decrease the amount of outages, as well as improve their communication with their customers – especially if the network is down.

EE aren’t alone in this regard though as we have reported before when Vodafone suffered a network outage in October last year.

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