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This will be the first of many Productivity Knowledgebase articles that contain a range of tips and useful suggestions that will help increase productivity for a specific, common workplace technology.

This article is related to web browsers and will include tips on basic keyboard short cuts, settings and where to find cached credentials (stored passwords and usernames).

Basic features and shortcuts

Tabbed browsing: on all Internet browsers

• Any link to another page can be opened in a new tab so it does not interrupt your reading. To perform this action, hold down the Ctrl key and left-click the link, or use the mouse wheel to click on it.
• To pin a tab simply right click and select “Pin” from the dropdown menu. The dropdown Menu contains a number of features related to tabs including opening in a new window and bookmarking all open tabs.
• To open a new blank tab, press CTRL + T at the same time.
• If you are filling out an online form, e-mail, or other text field you can quickly move between each of the fields by pressing the Tab key or Shift Tab to move back a field.


• Press Alt+D or CTRL+L to move the cursor into the address bar.
• Hold down the Ctrl key and press the + or - to increase and decrease the size of text. Ctrl+0 will reset the text.
• Press the backspace key or press Alt key + left arrow to go back a page.
• Press F5 or CTRL+R to refresh or reload a web page.
• Press F11 to make the Internet browser screen full screen. Press F11 again to return to the normal view.
• Press CTRL+B to open your Internet bookmarks.
• Press CTRL+F to open the find box to search for text within the web page you are reading.
• CTRL + Scroll Wheel will increase or decrease the page, zoom, alternatively use the + and - Keys

Finding/using stored credentials

When you enter a set of credentials into a form on a webpage you are usually given the option to save your login details for the webpage. All of the credentials you decide to keep are sent to a file either in temporary storage or in internet explorer’s case saved locally.

It's worth noting that this is not the most secure method of storing passwords so it’s wise to only save passwords for websites where you don't have crucial information such as payment details.


In Google Chrome, open the Settings link from the main menu and choose “Show advanced settings”. Click “Manage passwords” to bring up a list. If there are a lot of entries here, use the search box to look for part of a URL. You can then click on an entry and select “Show to see the password”—Chrome will prompt you for the username associated with your Windows or Mac account to prove you are who you say you are before showing the password.


If Firefox is your browser of choice, choose Options then Security from the menu. Switch to Security and click the button marked “Saved Passwords” to bring up the database. Again, you can search for entries or simply scroll down the list. Click Show Passwords to reveal your login information. Anyone you can sit down at your computer can go through the same process, which is another good reason to protect your OS user account with a password.

Internet Explorer

Internet Explorer stores the saved credentials differently to the other browser options. You need to head to Control Panel, then search for "Credential Manager"—click Manage Web Credentials when the results appear on screen. Expand the entry of the site you want to look at and choose “Show” next to the starred out password. You'll be prompted for your Windows user account password as an extra level of security, and if you can prove your identity then the password will be displayed on screen. This is much more secure than other browsers.

Further Reading

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