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iPhone and iPad owners have been prevented from using their devices following a problem with Apple's most recent mobile operating system update.

The iOS 9.3 update caused some older versions of the phones and tablets to require the IDs and passwords previously used to set them up. Meaning that any resold device were re-tied to their previous owners.

Apple has a detailed work around

In addition to this, Apple has prevented vulnerable devices from being able to download the software and has started issuing new versions of the operating system, which removes the ID check for affected machines.

"In some cases, if customers do not recall their password, their device will remain in an inactivated state until they can recover or reset their password," Apple said in a statement.

"For these older devices, we have temporarily pulled back the update and will release an updated version of iOS 9.3 in the next few days that does not require this step."

This has angered many users who vented on Apples support forum claiming their handsets and tablets had been "bricked" after installing the update.

The Fix

To Resolve the issue, Apple suggested that users remove the activation lock by first signing into their iCloud account's Find My Phone function or by connecting their device to a computer and entering their current Apple ID details into iTunes.


This fix however, won’t work for some users, as it faces problems if their current account had not been linked to the device and they still want to keep data stored on it. This is a big problem for users who have purchased a second hand phone.

Apples advice in this scenario is to contact support.

Further Reading

For more information on the Issue please visit: