Welcome to EC2 IT - IT Support for small businesses in the City of London.
We look forward to talking with you, call us on 020 7710 4477.
EC2 IT is a City of London based IT support & services company
We provide a comprehensive range of IT services to small and medium sized companies primarily in the EC2 postcode area.
We pride ourselves on being straightforward and friendly to work with, and all of our staff are based close at hand in the City.
We have no monthly minimum spend, no minimum call-out charge and our rates and terms are competitive at £100/hour billed in five minute increments. We can operate on both a timecard and fixed fee basis, timecard for support calls to our helpdesk and fixed cost for projects and administration work. We find the best solution for you while operating in a clear manner which minimises costs to your business. We provide a responsive, innovative and professional service.
You can start using us today. Find out more by clicking on the sections below.
Moving your mouse over highlighted terms shows more detail on the topic.
What computer services & support do we offer?
We provide a comprehensive range of IT services in a cost effective manner
We enjoy helping and supporting people efficiently and professionally. All of our services are tailored to your demands and needs and are backed with a Service Level Agreement. We always recommend the most appropriate and cost effective solution for your needs, working to minimise your costs without compromising on quality. Small is beautiful.
You can use us for one or all of these services. Just click on the icons above for a bit more detail.
Staff IT Support and Helpdesk
We operate a Helpdesk service for you and your staff, providing telephone and remote control support with onsite support visits when required. Since all our staff are based in the City we can be with you in no time when needed.
For greater productivity we can provide user training, common software applications support and can enable and support remote workers. We can also advise on software selection and installation and if you already have IT capability but need a hand at times we can provide extra manpower for stretched IT staff.
If your staff are not working as efficiently as they can be then that affects the bottom line.
Systems Management and Support
We provide and maintain the reliable IT foundation for your business as we manage your servers and network ensuring that you get maximum reliability. By discussing your requirements we can implement support infrastructures and communications systems you can be proud of and rely on.
We can look after your backups, maintenance and we also have the capability for an immediate onsite response - essential to ensure that any disruption to your operations is minimised.
We can also take over an existing infrastructure and give it a tune-up to ensure it is running smoothly and efficiently. If needed we can work with you to develop it as appropriate, or if needed we can build a new infrastructure tailored to your needs. We always work with you to ensure that you get the most out of your systems and that you understand how they can be developed to better serve you and your staff
IT Security
IT Security is important, and often overlooked. We can perform an audit of your systems and network and work with you to ensure that all possible and practical steps are taken to make sure your business is protected.
We can implement commonly used software tools and firewall systems to safeguard your business and thoroughly analyse your IT providing recommendations and tools to ensure that it remains healthy and safe. We update systems regularly and make critical ones resilient to failure, implementing offsite backup and disaster recovery systems where requested.
We take a practical approach, demystifying myths and addressing real concerns.
"A la Carte" IT Projects
As your company grows its requirements of IT will grow to meet your business objectives. We can help support the growing demands on your enterprise with carefully chosen projects to enhance your productivity.
We can develop and maintain a website to promote your business, or implement internet based services to enable improved staff and partner working and collaboration. Intranets, document and knowledge management systems or a wealth of available software make the most of internal information sources, supporting and enhancing business processes.
Improving your IT infrastructure ensures that your IT grows as you do, remaining up to date and reliable.
Software Development
One of the most powerful productivity enhancements a company can undertake is to provide its staff with tailored software applications. We work with you to analyse how you currently work, helping you set out what you want to achieve, planning and documenting the solution, and getting you there. This exercise is often beneficial in its own right but is made powerful by taking this model and turning it into tailored software
We help to provide structure, automation, reliability and quality reporting to your critical processes.
We also have a range of our own applications which can be tailored to suit your individual needs. With a lot of the core work already completed this approach minimises costs and avoids unnecessary duplication.
Whichever option you choose we always extensively test, and successfully implement and support our solutions so your users get maximum benefit.
Budgetary and Strategy Assistance
When working for you we assign you an account manager who also acts as an IT Manager when required for your organisation.
They assist with yearly strategy reviews and IT budgeting and with implementing or reviewing common essential initiatives like IT policy reviews and business continuity and disaster planning audits.
We can work with your management team seamlessly.
Purchasing and Supplier Management
We use our combined buying power to supply you with IT equipment and software at competitive prices, implementing and installing where necessary as part of a fixed cost solution. If you wish we can also act on your behalf and manage other service providers where necessary.
Ongoing costs can be examined and we can provide an unbiased bill review. It is often possible to make significant savings, especially as your business develops.
We are here to always make sure you are getting the best value for money.
Start-up Services and Turnkey IT Fit-outs
One of the major concerns any growing enterprise faces is the seemingly irreconcilable problem of harnessing IT while keeping costs to a minimum.
We can offer a range of IT start up services to suit - from an alternative low-cost leg-up to a fixed cost comprehensive start up package.
If required we can also specify and implement complete systems including all hardware, software and communications requirements as part of a turnkey office fitout. When you are moving, setting up a branch office or expanding we can help alleviate the stress of the first day of operations, having your office ready to go from Monday at 7:59 a.m. on the first day you get the keys.
How do we work and why are we better?
We take great Pride in doing things well
We charge a fair rate for what we do, are easy to work with and always work to do things well. We make retaining, using, working with and paying for us as easy and clear as possible.
We use the same tools and processes available to larger organisations but geared towards offering a high standard of service to the small business. Your needs are as real as the big guys, so we believe you should expect the same service.
We operate a professional helpdesk, knowledgebase system and have in several cases, including all of our core systems, designed and written our own tools to better serve you - because there was nothing available to suit. Our staff are skilled and multi-disciplinary team-players who enjoy helping people and problem solving.
There are plenty of good reasons to use us, but here are 7 in particular we think you should be aware of.
Another good reason to work with us that might be less tangible but no less important, especially when you are feeling a bit stressed or are up against deadlines and need some help, is we have a sense of fun. Honestly.
Excellent Service
We back up our commitment to give you excellent service with a realistic and clear Service Level Agreement, which in crystal clear English explains what we do and what you can expect from us.
Control
You have complete oversight of the support provided, and can set a ceiling above which we must fix our costs for dealing with any request. You stay in control of your IT spend at all times, even when we work for you on a timecard basis.
Cost
Only pay for the support you use, as you use it. Our rates are very competitive, and we have the fairest terms too. We have no hidden costs and we fix prices on our work whenever possible.
We don’t have a minimum monthly spend or a call out charge.
Clarity
We don’t attempt to baffle or bamboozle. We explain everything we do so you understand what’s going on at every step and you remain in control.
Our bills are clear and we send you a detailed breakdown of costs before raising an invoice so you can double-check your IT expenditure with your staff if necessary.
Location
All of our staff are based permanently in the City so, when needs be, we can get to you quickly. We can support your staff remotely, helping out with most tasks without having to be in your office. Sometimes, however, we need to be there to help - difficult to do from abroad.
How do you find out more or get the ball rolling?
It couldn’t be simpler
Drop us an This e-mail address is being protected from spambots. You need JavaScript enabled to view it or give us a call and we can chat through your requirements. We do not employ any sales people, and all account management is carried out by the same people who provide your technical support. It will be a friendly, no nonsense chat. If we don't fit what you're looking for as a partner then we'll shake hands and not pester you.
If you are considering us we will follow whichever route you feel appropriate to evaluate us. This may be completing an RFP you require suppliers to undergo as standard, or making a formal presentation or proposal and undergoing an interview process. You can interview us as if we were a potential employee or we can meet for a coffee and an informal chat.
If you decide that we are right for you and if you just want on-tap support you can start using us right away. We run you through an agreement document which incorporates what we can do for you, how we do it and the standards you can benchmark us by. The usual full process is:
- Arrange an introductory meeting to find out your needs and more about you
- We explain how we work and our Service Level Agreement
- We agree what you want us to do for you
- Conduct a free audit and if requested or we feel important make immediate recommendations
- Hold monthly meetings at no cost to discuss your support and projects
- We can make project recommendations or provide consulting if requested
- We periodically make sensible recommendations for fixed cost maintenance works
We make evaluating, retaining and using us a simple and clear process.
What if you want to join our team?
We love what we do....
We enjoy helping people in a friendly, professional and intelligent manner. Which means we like to think we are friendly, professional and intelligent people.....we hope so anyway. We believe that the key skills you need to be good at IT Support aren't learned in a lab or proved by a string of letters after your name.
The real talent is in how you deal with and value people.
What makes a top class IT Commando is patience, humour and above all an understanding of what IT means to people, for better or worse, in their day to day lives. We will always speak to you about IT in your own language.
....and we do it a lot.
What makes us so useful to small businesses is our flexibility and open attitude to what works best in a given situation. We aren't technology zealots or prima-donnas who insist that any one technology is best or stand on ceremony when a job needs to be done. We all strive to be multi-disciplined and we all roll our sleeves up.
If you think you'd like to work in this kind of environment then get in touch. If you are from an IT background we like to see breadth of experience with traditional technologies such as Microsoft, Cisco and everything from Adobe to Zend. We also like to see practical use of other technologies such as Open Source projects and Linux.
Everything goes, as long as it works. Networking, applications support, helpdesk, software development, web development... all skills we need.
If you are from a non-technical background we expect to see evidence of competence in IT - advanced Microsoft Office or Excel skills for example, or some experience of supporting fellow workers. This route will take you into Technical Support and helpdesk work after we've trained you up and given you some hand holding and practical exposure. From there your career can develop into any area we work in, and you will be given all the support you can handle.
No one has ever used the phrase "that's not my job".
We look for good people who enjoy helping, are intelligent and who want to get stuck in. You'll feel very much at home here.
How to find or contact us...
We are all based in the City of London, within easy reach
We are based in the heart of the City just off London Wall, one minutes' walk from Liverpool Street Station and within easy reach of the Bishopsgate, Bank, Moorgate, Barbican and Shoreditch / Hoxton fringe areas.
Everywhere in EC2 is less than 10 minutes walk… handy when you are in a pinch and need someone on-site in a hurry.
Our office is located beside Liverpool Street Station and is a 5 minutes walk from Moorgate, Bank, and Aldgate Stations. The area is serviced by an excellent and regular public transport service.
This is the only location we have - all of our staff are based here.
To get in touch you can call us on 020 7710 4477, or This e-mail address is being protected from spambots. You need JavaScript enabled to view it / write to us at the address below. We answer all queries immediately.
Existing customers can get in touch using the provided support e-mail address, portal login or Helpdesk number.
If you want to drop into our offices you are more than welcome to, though if we're busy you may have to have a coffee whilst you wait.